Amazon outage reports surge past 20,000 complaints
Based on more than 20,000 user reports, Amazon appeared to be experiencing a significant outage impacting core shopping functions. Reports of problems began rising at 1:41 pm ET, according to Downdetector tracking. By 2:26 pm ET, Downdetector had logged 18,320 problem reports tied to Amazon’s website, and the number later peaked at 20,804 reports at 3:32 pm ET.
Alongside the main Amazon shopping experience, there were also smaller volumes of complaints referencing Amazon Prime Video and Amazon Web Services, suggesting some users noticed disruptions beyond retail browsing and checkout—even if the bulk of the issues centered on shopping.
What customers reported: checkout failures, app problems, and product pages not loading
Checkout issues accounted for half of the outage reports
Downdetector categorization showed the most painful problem was the one that stops revenue cold: checkout. Approximately 50 percent of reported issues were connected to the checkout process. That aligns with a typical “site is up, but transactions are broken” outage pattern—where pages may partially load, but purchase flow fails at the most sensitive step.
Mobile app issues contributed a large share of complaints
A notable portion of users reported problems tied to Amazon’s mobile experience. About 21 percent of outage reports came from mobile app users, indicating the disruption wasn’t isolated to desktop browsing or a single platform. For shoppers who default to app-based purchasing (especially repeat orders and quick buys), that kind of disruption can feel immediate and total.
Product page loading problems were widely reported
Beyond checkout, customers also flagged issues earlier in the shopping journey. Roughly 17 percent of complaints pointed to Amazon product pages, where shoppers typically evaluate listings, pricing, delivery windows, and availability. When product pages fail, shoppers can’t even reach the stage where they decide what to buy—meaning the outage impacts discovery as well as conversion.
Real-world site behavior observed during the disruption
Independent confirmation of the outage aligned with what users were reporting. Some Amazon product pages failed to load properly or at all, and the Amazon homepage sometimes failed to load. That combination—intermittent homepage access plus unstable product page rendering—creates a confusing user experience where the service appears “kind of working,” but behaves unpredictably from click to click.
Amazon’s response while the outage was unfolding
At the time the outage was being tracked and widely reported, Amazon had not confirmed any specific problems publicly. However, an Amazon support account on X stated at 3:02 pm ET that some customers may be experiencing issues and that Amazon was working to resolve the issue. The language was careful and broad—acknowledging impact without specifying a root cause—while the incident was still active.
Recovery timeline: reports decline and Amazon confirms the cause
Downdetector signals showed improvement later in the day, with problem reports beginning to decline by 4:10 pm ET and dropping significantly by 5:55 pm ET. Later, Amazon issued a statement clarifying both the resolution and the underlying cause: the issue was resolved, and it was related to a software code deployment, after which the website and app were said to be running smoothly.
By Thursday evening, the number of Downdetector reports had fallen sharply, down to 435, indicating that for most users the outage conditions had eased substantially.